FAQS

Find answers to common questions from our customers.

Why Shop J&K Embers Boutique?

Because we add new arrivals almost daily giving you a consistent variety of new clothing, jewelry, shoes, and accessories to spice up your wardrobe! Free shipping and easy returns! What are you waiting for? Let's shop!

Where is your store located?

You are here! J&K Embers Boutique is an online fashion boutique based out of Mountain Home, AR. We currently do not have a physical retail location and operate exclusively online. That is not to say that we may not add a physical location in the future. 

What is your Return Policy?

We offer a 30 Day return policy. Notify us before 30 days of the purchase date for the reason for your return by sending an email to contact@jkembers.com. The item must be unworn, unwashed, and in original packaging with original tags/boxes/labels attached to be eligible for return. Items with makeup stains or damage are not eligible for return. We will email you a return authorization number and address to ship the item back. Upon receiving the item, we will inspect the item and then a refund will be issued to the same payment method used at purchase. We will send an email after we have issued the refund. Please allow your bank 7 to 10 days to process the transaction. 

Note: All items purchased on Sale or Clearance are NON-REFUNDABLE. Also, you MAY NOT return Hats, Scarves, Lingerie, or Swimsuits.

How soon will I be refunded once I return an item?

After we process your return, we will notify you of your refund. This usually takes 1-2 business days. Please allow the bank time to process the transaction.

How long after I place an order will it be shipped?

Our average processing time is 1-3 business days (excluding Saturday and Sunday). Shoes, boots, and custom printed items may require up to 5 days processing time.

Will I receive a tracking number for my shipment?

Yes! Tracking numbers are emailed when the package ships. Please allow 12-24 business hours for the package to be processed as it must be scanned at the location of departure before you are able to follow the shipment.

Exchanges:

Merchandise is available in limited quantities, therefore we are unable to offer exchanges. We suggest placing a new order for any items you want and following our return policy as outlined above.

Do you offer free shipping?

Yes! Spend $50 and receive free shipping!

Is your question not listed here? 

Contact us at contact@jkembers.com or use the Message feature. We will be happy to assist you!